Hello I'm Neesham 👋🏼
I am an A-level student passionate about creating engaging and accessible experiences.
The Problem
Not all people have access to medical help
As an A-level student, my friends and my relatives were unable to access medical help. They were either too far away, unable to speak the language or old and incapable of travel.
The solution
Provide broadly accessible telemedicine services
1
Health education:
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If people cannot afford appointments, they should at least be able to self-educate and diagnose themselves.
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However, to reduce the possibility of any inaccurate self-diagnosis, I have designed the product to be as detailed as can be for users to make an informed decision.
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This means that users can reduce costs and spend money only on medicine.
2
3
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Patients often will not know health services that are near them and travel far. This will help reduce any travel.
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Likewise, during an emergency, people who have spectated or experienced some trouble will not know any close services and travel to a local health service.
Geolocation Services:
Multilingual Support:
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Most people cannot understand the doctor's language and need an interpreter. However, this reduces the time left in the appointment. Often, the interpreter cannot fully translate what the patient needs.
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Likewise, the interpreter may not fully understand medical terms and what the patient needs to do.
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Therefore, I understood that it would be better for the doctor to be matched with a patient who could understand what was being said.
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Appointments would solve the issue of patients who are incapable of travel.
4
Online Medicine shopping
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The journey from the doctor to the pharmacy can be exhausting. So, I concocted a feature that allows users to find the medicine online and have it delivered to them.
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Often, medicine can also run out, and this will make the exhausting journey unnecessary. This feature can help avoid this.
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Likewise, through the message feature, users can remember what medicine is prescribed for them to take- or the doctor can link it to them.
Research and competitor analysis
Analysis
After gathering some data points, I discovered some main themes.
Major Insights
Theme 1: Travels
More than 50% of people of all ages were deterred from their appointments due to the travel costs and long journeys.
Theme 2: Additional costs
The additional costs made people avoid going to the GP.
Theme 3: No medical health care near
A lack of medical health care near them means that they cannot access any medical services at all.
How Might We...
Ensure that Patients in remote areas have access to medical help?
Card Sorting
Information Architecture
The Main User Persona
Empathy Map
Pain Points
User Flow
Get started
New user?
Yes
No
Create account
Log in
Password correct
No
Enter email
Reset Password
Home
Yes
Profile
Buy Medicine
Geolocation service
Doctors page
Health ED
Articles
Check symptoms
Book appointment
New products
Join
Scheduled
Past
ER services near
Gp near you
Choose doctor
Message
Assigned doctors
Map
Appointment page
Medical records
connect with apps
Pharmacy near you
Shopping cart
Medicine list
Check symptoms
Prescribed medicine
Shopping History
personal info
The Initial Designs + Ideas:
Initially, due to my own experiences, I wanted the app to be like a portal, including the GP and the user only. However, I wanted to broaden my target market by involving those who may not have access to the GP at all. For my logo, I chose the Bowl Of Hygeia- a symbol of good health and healing. I also made my app an offline service so it can be accessed by those who do not have internet access.
Doctors Screens
Homescreens
Version 1
Version 2
Geolocation
Profile screen
Appointments screen
Medicines screen
The Final Screens
Challenges:
What I'd Do Differently:
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Prioritising aesthetics or simplicity.
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Childish or slightly serious typography.
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Understanding elder users who may not be as experienced with technology
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Finish quicker.
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Try taking interviews for primary research.